Payment Policy

Payment Policy

Last Updated: [December 2025]

Thank you for shopping with Cattie.
This Payment Policy explains how payments are processed when you place an order or subscribe to recurring deliveries through www.cattie.shop.

By completing a purchase, you authorize us (and our payment processors) to charge your selected payment method according to the terms outlined below.

1. Checkout Process

When you’re ready to purchase, select Proceed to Checkout.
You may check out using:

  • A guest account

  • A new customer account

  • Your existing login

At checkout, you will see the full order total, including applicable taxes and shipping fees.
To finalize your purchase, enter your preferred payment method and billing information.

2. Accepted Payment Methods

We currently accept:

  • Visa

  • MasterCard

  • American Express

  • Discover

  • Diners Club

  • Apple Pay

  • Google Pay

  • Meta Pay

  • Shop Pay

  • PayPal

  • Venmo (via PayPal, where available)

All payments are processed securely through Shopify Payments or PayPal, depending on your selection.

We may expand or adjust payment options over time.

3. Subscription Payments (Recurring Billing)

If you choose a subscription option, you authorize:

  • Automatic recurring charges to your selected payment method

  • Billing at the interval shown at checkout (e.g., every 30 days)

  • Charges for the applicable subscription price, discounts, or taxes

Your subscription will continue until you cancel.
Renewals that have already been processed or shipped cannot be refunded.
For more details, see our Subscription Terms & Refund Policy.

If your payment fails, the system may retry automatically or request updated payment information.

4. Secure Payment Processing

All payments made through our site are protected by industry-standard security technology.

  • Shopify’s checkout uses SSL encryption (HTTPS) to secure all data transmitted during checkout

  • Credit-card details are not stored on our servers

  • Sensitive payment information is handled only by certified processors such as Shopify Payments and PayPal

You can confirm a secure connection by checking for the padlock icon in your browser’s address bar.

We follow best practices to ensure your information remains safe while shopping.

5. Fraud Prevention & Verification

To maintain a secure shopping environment, certain transactions may require additional verification.

Examples include:

  • Orders flagged by fraud-prevention systems

  • Mismatched billing/shipping information

  • Large or high-risk purchases

  • Multiple failed payments on subscriptions

If verification is required, we may contact you using the email or phone number provided at checkout.
Please ensure your contact information is correct to avoid delays.

We reserve the right to cancel or decline orders suspected of fraudulent activity.

6. Payment Errors or Issues

If you experience:

  • A failed payment

  • Duplicate charges

  • Incorrect billing

  • Subscription billing errors

…please contact us immediately at support@cattie.shop.
Most payment issues can be resolved quickly.

7. Chargebacks

If you believe a charge was made in error, we encourage you to contact us first so we can review and resolve the situation.
Submitting a chargeback without contacting us may slow down resolution or limit access to future purchases.

8. Contact Information

For payment-related questions:
📧 Email: support@cattie.shop
🕘 Monday–Friday, 9am–5pm PST